Managed Services
Optimize your business efficiency and IT success with a global team of experts.
Focus On Driving Business Value Without Compromising Operational Performance
Get 24×7 monitoring, preemptive problem-solving, and transparent governance with Converge’s focus on the principles of availability, scalability, and security. We use AI and ML-driven insights to predict potential events that could impact your business and take a proactive approach to avoid downtime. Our diverse skills and innovative solutions ensure high system availability, freeing your team to concentrate on strategic initiatives.
Our team aligns with all Converge practice areas, including Digital Infrastructure and Digital Workplace, Cloud Platforms, Cybersecurity, and Advanced Analytics, offering a strategic partnership for growth and success. We simplify technology management and empower your business with efficient and secure IT solutions.
Traditional Managed Services Vs. Next-Gen Managed Services
Traditional Managed Services
Provides various levels of experience depending on customer size and revenue, without any defined customer experience due to lack of standardization
- Services sold a-la-carte
- Bespoke agreements
- Operational complexity
- Longer sales cycle
- Customer IT process aligned
Next-Gen Managed Services
Provides white-glove services for all customers no matter size or revenue
- Holistic outcome aligned
- Packaged, repeatable, scalable
- Service Transparency
- Operational efficiency
- Consistent customer experience
Improve Your IT Service Experience By Focusing On The Things That Create Value For Your Organization
Managed Services Offerings
We offer flexible managed service options to fit your unique needs. For this, we separate our service offerings for SMB, mid-market, and enterprise-level needs.
Customer
Care
Service
Our Converge Customer Care Service provides our customers with break/fix support, ad hoc service requests, and short duration project support without the need of a commitment. It is typically used by customers of any size.
Our Essential Managed Services offer a 24×7 monitoring and alert validation – something many smaller to mid-sized companies do not want to afford for their IT. In case of an incident, our agents are able to coordinate with the vendor or the customer directly. On top, our Managed Service engineers can start working on a resolution right away.
Essential
Managed
Services
Premier
Managed
Services
Our Premier Managed Services include all services of our Essential offering, plus a proactive, eyes-on-glass service that includes Service Level Agreements (SLA). When it comes to IT needs, we can tailor our Premier Services to the customer’s requirements.
Converge Practice-Aligned Managed Service Offerings
Cloud Platforms & Applications
- AWS, Azure, GCP
- OS & DB
- Microsoft
- SAP
Cybersecurity
- A 24/7 SOC
- SIEM
- Device Security
- Network Security
Digital Infrastructure
- 24/7 NOC
- Hosting
- Backup & DR
- Remote Management
Digital Workplace
- 24/7 Service Desk
- Device Management
- Virtual Desktop
- Collaboration
Managed Services Insights, Trends, And Resources
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Escalating Managed Services During a Breach
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We are Converge: Global Managed Service Offerings Designed to Deliver
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How Synching Managed Providers Leads to Better Results
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Your Time in the Sun: Learning & Leading in UC Managed Services
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Partners
Our network of industry-leading technology partners empowers us to provide you with innovative solutions, enhanced capabilities, and top-notch services.
Meet Our Managed Services Leaders
Our Managed Services leaders are joined by our team of over 600 experts.
Let’s Talk
Schedule a complimentary consultation with one of our Managed Services experts to discuss your current needs and how we can help.