Managed Services
Freeing IT departments from day-to-day tasks so they can optimize business value
Next-Generation Managed Services
Our Managed Services have been designed with one goal in mind: To provide the best customer experience possible.
Our goal is to free the CIO and the IT department from admin tasks, giving them the time they need to focus on bringing value to their company’s business. We aim to be our clients’ next generation managed IT services provider, delivering a white-glove experience through total operational transparency, a proven governance framework, and a focus on driving business value through IT services.
We do this through our Converge Practice aligned offerings around Cloud Platforms, Digital Workplace, Cybersecurity, Digital Infrastructure, App Modernization, and Advanced Analytics with our 24×7 global delivery teams.
Traditional Managed Services vs. Next-Gen Managed Services
Traditional Managed Services
- Services sold a-la-carte
- Bespoke agreements
- Operational complexity
- Longer sales cycle
- Customer IT process aligned
Next-Gen Managed Services
- Holistic outcome aligned
- Packaged, repeatable, scalable
- Service Transparency
- Operational efficiency
- Consistent customer experience
Improve Your IT Service Experience by Focusing on the Things That Create Value for Your Organization
Converge Managed Services Offerings
When it comes to our Managed Services offerings, we created flexible options to fit our customer’s needs. For this, we separate our services in Managed Services for SMB, mid-market, and Enterprise Managed Services.
Our Converge Customer Care Service provides our customers with break/fix support, ad-hoc service requests, and short duration project support without the need of a commitment. It is typically used by customers of any size.
Our Essential Managed Services offer a 24×7 monitoring and alert validation – something many smaller to mid-sized companies do not want to afford for their IT. In case of an incident, our agents are able to coordinate with the vendor or the customer directly. On top, our Managed Service engineers can start working on a resolution right away.
Our Premier Managed Services include all services of our Essential offering, plus a proactive, eyes-on-glass service that includes Service Level Agreements (SLA). When it comes to IT needs, we can tailor our Premier Services to the customer’s requirements.
Converge Practice-Aligned Managed Service Offerings
Cloud Platforms & Applications
AWS, Azure, GCP
OS & DB
Microsoft
SAP
Cybersecurity
24/7 SOC
SIEM
Device Security
Network Security
Digital Infrastructure
24/7 NOC
Hosting
Backup & DR
Remote Management
Digital Workplace
24/7 Service Desk
Device Management
Virtual Desktop
Collaboration
Managed Services Blogs
DRaaS: Closing the Gaps in Your Disaster Recovery Plans
The pandemic triggered broad changes in the way businesses operate. In the process, it also exposed serious gaps in disaster recovery (DR) planning. Cloud-based DR-as-a-Service (DRaaS) solutions can close those gaps and provide improved protection for your essential...
The CIO as the Business Mastermind
Today’s CIOs are facing unprecedented challenges. They need to make the transition from an IT Manager to a “Business Mastermind” – planning and directing IT to meet changing business objectives. What is this new role, and...
No Need To Go It Alone – Your Cloud Journey
Over the years, we have our seen our customers’ Cloud journeys take many different paths. We have also witnessed the rapid evolution of big box Public Cloud providers, as they became the place to whom most organizations turn to begin dabbling in the great Cloud...
Cross-Practice Collaboration
At Converge, we know that we’re #BetterTogether.
Our Managed Services Organization is a natural part of every Converge practice to deliver excellence for all of your needs.
Advanced Analytics
Application Modernization
Cloud Platforms
Cybersecurity
Digital Infrastructure
Digital Workplace
Get in Touch
We would love to hear from you!
