Redefine Your Contact Center Experience with AI
When your agents join forces with AI, they have the potential to revolutionize customer service for all.
Embrace A New Era Of AI Automation
Enter Contact Center IQ – a suite of enterprise-grade Generative AI services and frameworks, engineered to revolutionize customer interactions and agent experience. Crafted to seamlessly integrate into any contact center platform, it unlocks the potential to deliver exceptional service anytime, anywhere.
AI That Delivers Real ROI
3x
Greater annual increase in customer satisfaction
3.3x
2.4x
11.5x
Introducing Contact Center IQ
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How We Build Smarter Customer Experiences
Data-Driven Insights
Identify Improvement Opportunities
Boost Agent Productivity
Human-Like Conversational AI
Accelerate Development and Measurement:
Enhance Customer Experience
Unlock Hidden Insights With Insights IQ
Insights IQ is a generative AI solution designed to analyze data from customer and agent interactions, unlocking actionable insights to enhance decision-making processes in contact centers. Features of Insights IQ include:
Generate:
- Utilize prompt engineering to extract key metrics, trends, processes, and KPIs from customer and agent interactions
Visualize:
- Store generated insights in a reporting database and visualize them via a dashboard
Secure
- Remove private information before sending requests to public LLMs
Reflect:
- Enable a conversational interface to ask further probing questions against the data corpus
Design Engaging Interactions With Dialog IQ
Conversational interfaces are becoming the dominant channel for user interactions, surpassing traditional web and mobile platforms. Dialog IQ provides a robust framework and prebuilt templates to help organizations design, build, test, deploy, and measure conversational AI interfaces seamlessly. Features of Dialog IQ include:
Methodology:
- End-to-end proven methodology for building effective conversational AI experiences
Design & Build Accelerators:
- Leverage top-rated human interactions (extracted by Insight IQ) to model conversational AI interactions
- Derive data for intent design, implementation, and testing from historical transcriptions
Testing Approach & Accelerators:
- Generate test strategies and scenarios tailored for assessing the quality and effectiveness of conversational AI interfaces
- Test your conversational AI interfaces and interaction channels (voice, text) using LLM agents
Optimization Dashboard:
- Identify and resolve issues quickly using a built-in Conversational AI Analytics & Monitoring dashboard to enhance overall effectiveness and user satisfaction.
Enhance Agent Performance With Agent IQ
Agent IQ improves the agent experience and increases first call resolution rates by equipping contact center agents with an intelligent search interface powered by large language models (LLMs). Features of Agent IQ include:
Intelligent Search:
- Enhanced Graph based LLM Search across multiple knowledge base with transparency, observability, data access control and privacy control in place
Live Coaching:
- Analyze customer inquiries in real time and suggest relevant responses and Next Best Action
- Identify customer sentiment and provide coaching how to address
Post Call Documentation:
- Use generative AI-powered summaries and categorization
- Streamlining repetitive tasks, such as filling out forms or updating records
AI For Every Role
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Solution Brief
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Watch a 7 Minute Demo
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Introducing CCIQ
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