Discover and remedy obstacles before they negatively impact your business.
What Are Managed Services?
Converge Managed Services offers the ability to provide 24×7 monitoring, remote management, and engineering services utilizing service desk-initiated, ticket-based support for remediation or escalation of alerts, system conditions, and vendor management.
Managed Services in the Modern Technology Landscape
The emergence of cloud technology has enabled managed services to expand beyond previous boundaries through adoption of Software-as-a-Service (SaaS) technologies, as well as Platform-as-a-Service (PaaS), Infrastructure-as-a-Service (IaaS), Backup-as-a-Service (BaaS), and Disaster Recovery-as-a-Service (DRaaS). These capabilities allow managed services to scale at dramatically greater and faster rates than in-house IT teams or break/fix providers.