Freeing IT departments from day-to-day tasks so they can optimize business value
Next-Generation Managed Services
Our Managed Services have been designed with one goal in mind: To provide the best customer experience possible.
Our goal is to free the CIO and the IT department from admin tasks, giving them the time they need to focus on bringing value to their company’s business. We aim to be our clients’ next generation managed IT services provider, delivering a white-glove experience through total operational transparency, a proven governance framework, and a focus on driving business value through IT services.
We do this through our Converge Practice aligned offerings around Cloud Platforms, Digital Workplace, Cybersecurity, Digital Infrastructure, App Modernization, and Advanced Analytics with our 24×7 global delivery teams.
Traditional Managed Services vs. Next-Gen Managed Services
Traditional Managed Services
- Services sold a-la-carte
- Bespoke agreements
- Operational complexity
- Longer sales cycle
- Customer IT process aligned
Next-Gen Managed Services
- Holistic outcome aligned
- Packaged, repeatable, scalable
- Service Transparency
- Operational efficiency
- Consistent customer experience
Improve Your IT Service Experience by Focusing on the Things That Create Value for Your Organization
Converge Managed Services Offerings
When it comes to our Managed Services offerings, we created flexible options to fit our customer’s needs. For this, we separate our services in Managed Services for SMB, mid-market, and Enterprise Managed Services.
Our Converge Customer Care Service provides our customers with break/fix support, ad-hoc service requests, and short duration project support without the need of a commitment. It is typically used by customers of any size.
Our Essential Managed Services offer a 24×7 monitoring and alert validation – something many smaller to mid-sized companies do not want to afford for their IT. In case of an incident, our agents are able to coordinate with the vendor or the customer directly. On top, our Managed Service engineers can start working on a resolution right away.
Our Premier Managed Services include all services of our Essential offering, plus a proactive, eyes-on-glass service that includes Service Level Agreements (SLA). When it comes to IT needs, we can tailor our Premier Services to the customer’s requirements.
Converge Practice-Aligned Managed Service Offerings
Cloud Platforms & Applications
AWS, Azure, GCP
OS & DB
Backup & DR
24/7 Service Desk
Managed Services Blogs
How Synching Managed Providers Leads to Better Results
If you work with third-party IT and cybersecurity service providers, you already know how they can help you hurdle the challenges and costs of sourcing, retaining, and training in-house teams. The ease and efficiency delivered by managed service providers (MSPs) and...
Your Time in the Sun: Learning & Leading in UC Managed Services
I’m a Cisco CCIE, and somehow, I feel inadequate. Let me explain. Years ago, I FINALLY passed the CCIE! However, my two older brothers passed theirs first…and then they passed more. In fact, my oldest brother is CCIE x4, second oldest a CCIE x3, and I’m a CCIE x1. But...
Escalating Managed Services During a Breach
As the state of the workforce is constantly changing, leaving holes for infiltration, attackers are becoming smarter, more vicious, and show no signs of slowing down. Several articles and speeches have been made encouraging businesses and organizations to upgrade and...
At Converge, we know that we’re #BetterTogether.
Our Managed Services Organization is a natural part of every Converge practice to deliver excellence for all of your needs.
Get in Touch
We would love to hear from you!