Managed Services

Optimize your business efficiency and IT success with a global team of experts.

Focus On Driving Business Value Without Compromising Operational Performance

Get 24×7 monitoring, preemptive problem-solving, and transparent governance with Converge’s focus on the principles of availability, scalability, and security. We use AI and ML-driven insights to predict potential events that could impact your business and take a proactive approach to avoid downtime. Our diverse skills and innovative solutions ensure high system availability, freeing your team to concentrate on strategic initiatives.

Our team aligns with all Converge practice areas, including Digital Infrastructure and Digital Workplace, Cloud Platforms, Cybersecurity, and Advanced Analytics, offering a strategic partnership for growth and success. We simplify technology management and empower your business with efficient and secure IT solutions.

Traditional Managed Services Vs. 
Next-Gen Managed Services

Traditional Managed Services

Provides various levels of experience depending on customer size and revenue, without any defined customer experience due to lack of standardization

  • Services sold a-la-carte
  • Bespoke agreements
  • Operational complexity
  • Longer sales cycle
  • Customer IT process aligned

Next-Gen Managed Services

Provides white-glove services for all customers no matter size or revenue

  • Holistic outcome aligned
  • Packaged, repeatable, scalable
  • Service Transparency
  • Operational efficiency
  • Consistent customer experience

Improve Your IT Service Experience By Focusing On The Things That Create Value For Your Organization

Managed Services Offerings

We offer flexible managed service options to fit your unique needs. For this, we separate our service offerings for SMB, mid-market, and enterprise-level needs.

Customer
Care
Service

Our Converge Customer Care Service provides our customers with break/fix support, ad hoc service requests, and short duration project support without the need of a commitment. It is typically used by customers of any size.

Our Essential Managed Services offer a 24×7 monitoring and alert validation – something many smaller to mid-sized companies do not want to afford for their IT. In case of an incident, our agents are able to coordinate with the vendor or the customer directly. On top, our Managed Service engineers can start working on a resolution right away.

Essential
Managed
Services

Premier
Managed
Services

Our Premier Managed Services include all services of our Essential offering, plus a proactive, eyes-on-glass service that includes Service Level Agreements (SLA). When it comes to IT needs, we can tailor our Premier Services to the customer’s requirements.

Converge Practice-Aligned Managed Service Offerings

Cloud Platforms & Applications

  • AWS, Azure, GCP
  • OS & DB
  • Microsoft
  • SAP

Cybersecurity

  • A 24/7 SOC
  • SIEM
  • Device Security
  • Network Security

Digital Infrastructure

  • 24/7 NOC
  • Hosting
  • Backup & DR
  • Remote Management

Digital Workplace

  • 24/7 Service Desk
  • Device Management
  • Virtual Desktop
  • Collaboration

Managed Services Insights, Trends, And Resources

Partners

Our network of industry-leading technology partners empowers us to provide you with innovative solutions, enhanced capabilities, and top-notch services.

IBM website
Dell Technologies website
Microsoft website
Cisco website
Hewlett Packard Enterprise website
VMware website
CrowdStrike website
Arctic Wolf website

Meet Our Managed Services Leaders

Our Managed Services leaders are joined by our team of over 600 experts.

Liz Herrera
VP, Advanced Analytics

Michael Heuberger

Executive Vice President, Global Managed Services

Liz Herrera
VP, Advanced Analytics

Mohammad Ahmmad

Vice President, Delivery Services
Liz Herrera
VP, Advanced Analytics

Dean Auger

Vice President, GIDS
Liz Herrera
VP, Advanced Analytics

Mark Holdsworth

Director, Global Product Management
Liz Herrera
VP, Advanced Analytics

Michael Zitzmann

Vice President, Managed Services Germany
Liz Herrera
VP, Advanced Analytics

Igor Kovac

Senior Directory, Customer Success
Liz Herrera
VP, Advanced Analytics

Jennifer Cansler

Director, Customer Service
Liz Herrera
VP, Advanced Analytics

Alex Barroso

Senior Director, Service Desk
Liz Herrera
VP, Advanced Analytics

Antonio Rosete

Senior Director, Remote Managed Services

Liz Herrera
VP, Advanced Analytics

Dave Christen

Director, Managed Security Services

Let’s Talk

Schedule a complimentary consultation with one of our Managed Services experts to discuss your current needs and how we can help.