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Thinking About AI for Customer Care?
There’s nothing artificial about an AI-powered customer experience. Customer experience has become the...
Understanding the Role of Data Engineers: The Plumbers of Enterprise IT
There are a lot of moving parts involved in running a successful IT organization. For example, data...
2021 Year in Review and Reflections
We’re running full steam ahead in 2022, but I want to reflect on how significant 2021 was. I want to preface...
Ponemon Ransomware Report 2022
80% of Companies Impacted by Ransomware Despite $6 Million Average Annual Spend to Fight It Companies lack...
The Value of Partnership
As I head home from another successful Converge National Sales Meeting (NSM), it strikes me how...
To Stay Competitive, It’s Time to Rethink How You Hire
When it comes to attracting and retaining knowledge workers, a lot has changed in the past couple...
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Recent Posts
Tips for Getting IAM Implementation Right
A well-known quote says a “rose by any other name would smell just as sweet.” That may be true for some things, but it leaves too much to chance for cybersecurity. Establishing known identities is crucial to securing users, data, and devices. Identity and access...
How Synching Managed Providers Leads to Better Results
If you work with third-party IT and cybersecurity service providers, you already know how they can help you hurdle the challenges and costs of sourcing, retaining, and training in-house teams. The ease and efficiency delivered by managed service providers (MSPs) and...
An Effective Combination for Boosting App Performance: APM and ARM
In the realm of app performance, modern businesses face the challenge of delivering more functionality, performance, and scalability with a leaner and more cost-efficient infrastructure. Adopting microservices instead of monolithic apps has been a positive step for...