One of the largest U.S. public sector legal departments (staff of over 900 lawyers) needed to automate their virtual mailroom, which was scanned and categorized manually by employees.


  • Used Watson AI to extract documents’ intent, content, and sender and categorize appropriately
  • Designed custom admin dashboard to track processing speed and accuracy over time


  • Real-time notification system
  • AI agents perform real-time routing of incoming mail


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