Challenge
One of the largest U.S. public sector legal departments (staff of over 900 lawyers) needed to automate their virtual mailroom, which was scanned and categorized manually by employees.
Solution
- Used Watson AI to extract documents’ intent, content, and sender and categorize appropriately
- Designed custom admin dashboard to track processing speed and accuracy over time
Result
- Real-time notification system
- AI agents perform real-time routing of incoming mail
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