Business Analytics & Data Visualization

Customer Satisfaction Model Developed for Pharmaceutical Manufacturer

Challenge A pharmaceutical manufacturer faced a corporate initiative to improve customer satisfaction for call center and R(x) order fulfillment The company did not have an effective reporting strategy to support improving customer satisfaction metrics such as call...

Analytics Strategy & RoadMap for Alex Lee

by Claire Sieracki

Challenge Alex Lee, a private holding company with primary operations of food distributing and retailing, was growing at a fast pace, increasing focus on the use of analytics to drive decision making CIO launched an initiative to develop an Analytics Strategy and...

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Business Analytics & Data Visualization

Customer Satisfaction Model Developed for Pharmaceutical Manufacturer

Analytics Strategy & RoadMap for Alex Lee

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