Manufacturer Increases Security Operations Center (SOC) Efficiency

Case Studies

Challenge:

A large manufacturer grappling with growing network traffic and fragmented point solution data needed a proactive cybersecurity approach to meet compliance requirements and keep up with evolving threats. To do this, they needed to increase visibility across their infrastructure, free up in-house analysts for critical tasks, and improve SOC capabilities.

Solution:

The client chose Converge Cybersecurity as their managed security services provider (MSSP). Converge augmented their SOC services, fine-tuned alert rules, performed dashboard checks to identify patterns, and extended the organization’s threat-hunting capabilities by providing actionable intelligence for informed decisions.

We evaluated the tactics, techniques, and procedures (TTP) used against the client to develop recommendations for improving the detection of malware infections and attempted data exfiltration, and facilitated incident response and remediation.

After identifying log management issues impacting visibility, Converge’s Managed Security team leveraged the MITRE ATT&CK framework to identify gaps to better position the client to build analytics and detect adversarial behaviors. Compliance reporting procedures were updated to align with emerging regulations, new applications, and changes in infrastructure.

Results:

Data from the client’s controls was operationalized to accelerate threat detection and response without straining their security team. By augmenting people and processes, Converge helped strengthen platform management, compliance reporting, and incident-escalation playbooks. Recommendations for expanding visibility and leveraging automation put the client on the path to reducing operational hardship and maturing their security posture.

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