There’s nothing artificial about an AI-powered customer experience. Customer experience has become the ultimate competitive differentiator. Consumers expect brands they do business with to provide a high level of service and have become increasingly intolerant of...
There are a lot of moving parts involved in running a successful IT organization. For example, data scientists, analysts, infrastructure personnel, and platform teams all have important roles to play. Underlying all of their work is data. Each of these IT roles need...
We’re running full steam ahead in 2022, but I want to reflect on how significant 2021 was. I want to preface that this year since Vicom is now part of Converge, a public company, this is my take and not necessarily our company's. This blog is just a way to...
80% of Companies Impacted by Ransomware Despite $6 Million Average Annual Spend to Fight It Companies lack confidence in their security controls, and the lack of a ransomware mitigation strategy has led to a temporary shutdown for 45% of impacted companies. Today,...
As I head home from another successful Converge National Sales Meeting (NSM), it strikes me how exceptionally grateful I am for this year’s gathering. The opportunity to connect with peers has always been welcomed, however, after last year’s virtual meeting and such a...
When it comes to attracting and retaining knowledge workers, a lot has changed in the past couple of years for enterprises. Remote work is on the rise, salary expectations are increasing, and top talent is being scooped up off the labor market in...
Rochester, New York is many things, but if you were to ask folks to describe the city, the phrase tech hub might not be at the top of the list. While that may be the perception, it’s far from reality. Rochester’s workforce is highly educated, with the Rochester...
The cloud holds enormous potential for flexible, inexpensive data storage and information availability. Multicloud computing has helped move data out of on-premise hard drives and into convenient silos. But what does multicloud look like in the new era? Multicloud...